Last Updated: 18/12/2025

At Plixoro BD (“we”, “us”, “our”), we provide digital products only, including WordPress themes, plugins, templates, and related digital files. As these are non-physical goods, no shipping is involved. This Delivery Policy explains how and when your purchases are delivered.

1. Delivery Method

Instant Digital Delivery

• After successful payment confirmation, purchased digital products are made available immediately

• Access is provided via:

  • On-screen download access, and/or

  • Email notification containing download instructions

Note: License keys or activation codes are not included unless explicitly stated on the product page.

Manual Review (Rare Cases)

In limited cases where payment verification is required:

• Delivery may take up to 24 hours

• You will be notified via email if any additional verification is needed

2. How to Access Your Purchased Products

Email Notification

After purchase, you will receive an email from:

• [email protected], or

• [email protected]

The email may include:

• Order confirmation

• Download instructions or links

Please check your Spam or Promotions folder if you do not see the email.

Account Dashboard (If Registered)

If you created an account on our Website:

• Log in to your Plixoro BD account

• Navigate to My Orders or Downloads

• Access your purchased files anytime during your access period

3. If You Do Not Receive Your Product

If you do not receive access within 30 minutes of successful payment:

1. Confirm that your payment was completed successfully

2. Check your Spam/Junk email folders

3. Contact our support team for assistance

4. Failed Delivery or Download Issues

• If a download link is missing, corrupted, or inaccessible, we will restore access or provide an alternative download

• Orders with failed or incomplete payments will not be processed, and no digital files will be delivered

• For refund eligibility, please refer to our Refund & Return Policy

5. Services & Custom Work (If Applicable)

This Delivery Policy applies only to digital products. For services such as customization, development work, or consulting:

• Delivery timelines will be communicated separately

• Service delivery schedules may vary based on project scope

6. Contact Information

For delivery-related questions or assistance, please contact us:

Email: [email protected]
Alternative Email: [email protected]
Phone / WhatsApp: +8801341686959