Last Updated: 18 December 2025

At Plixoro BD (“we”, “us”, “our”), we aim to provide high-quality digital products and transparent customer service. Due to the nature of digital goods, this Refund & Return Policy explains the conditions under which refunds may or may not be granted.

Please review this policy carefully before making a purchase on https://www.plixorobd.com.

1. Digital Products – No Return Policy

All products sold on Plixoro BD are digital and instantly accessible after payment. Because digital products cannot be physically returned or revoked once accessed:

• Returns are not applicable

• All sales are considered final, subject to the refund exceptions outlined below

2. Refund Policy for Digital Products

General Rule

Refunds are not provided for digital products once access or download has been granted.

Exceptions – When a Refund May Be Considered

A refund request may be reviewed only under the following circumstances:

a) Defective or Non-Functional Product

• The product does not function as described on the product page

• Our support team is unable to resolve the issue after reasonable troubleshooting

• Supporting evidence (such as screenshots or error messages) is provided

b) Duplicate Purchase

• The same product was accidentally purchased more than once

• Order details must be provided for verification

c) Unauthorized or Fraudulent Transaction

• A purchase was made without the account holder’s authorization

• Sufficient proof must be provided for investigation

Refunds Will Not Be Issued For:

• Change of mind or buyer’s remorse

• Failure to review product details or system requirements before purchase

• Compatibility issues with third-party themes, plugins, servers, or hosting environments

• Requests made after the allowed review period

3. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Support

Submit your request within 48 hours of purchase by contacting us at:

Email: [email protected]
Alternative Email: [email protected]

Subject Line:
Refund Request – Order #XXXX

Step 2: Provide Required Information

Please include:

• Order number

• Product name

• Reason for the refund request

• Relevant proof (screenshots, error logs, or messages)

Step 3: Review Process

• Refund requests are reviewed within 3–5 business days

• If approved, refunds will be issued to the original payment method

• Processing time may take 5–10 business days, depending on the payment provider

4. Replacement Policy

If a digital file is:

• Corrupted

• Incomplete

• Missing from your account

We will provide a replacement download or restore access at no additional cost.

5. Memberships & Subscriptions

For recurring subscriptions or membership plans:

• You may cancel your subscription at any time

• Cancellation stops future billing cycles

• No refunds are issued for already-charged or partially used periods

6. Dispute & Chargeback Policy

We encourage customers to contact us before initiating a payment dispute.

• Unauthorized chargebacks may result in temporary or permanent account suspension

• Repeated abuse of the refund or dispute process may lead to account termination

7. Contact Information

For refund-related questions or assistance, please contact:

Email: [email protected]
Alternative Email: [email protected]
Phone / WhatsApp: +8801341686959